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Carrier IQ is able to query any metric from a device. A metric can be a dropped call because of lack of service. The scope of the word metric is very broad though, including device type, such as manufacturer and model, available memory and battery life, the type of applications resident on the device, the geographical location of the device, the end user’s pressing of keys on the device, usage history of the device, including those that characterize a user’s interaction with a device.

Carrier IQ as a platform is designed to collect "metrics" at any scale. What I found it to hook into is far beyond the scope of anything a carrier needs - or should want - to be collecting. Carrier IQ sits in the middle of, and "checks" the data of, SMS and MMS messages. It listens for and receives every battery change notifications. It hooks into every web page you view, and every XML file your device reads. It receives every press of the touch screen. It 'sees' what you type on the physical keyboard. It reads every number you press in the dialer. It can track which applications you use, what 'type' they are, how often, and for how long. It hooks into data sent and received.